Conditions of use and sale

Terms & Conditions.

It is important that you read our Terms and Conditions of Sale prior to purchasing goods on-line, by telephone, email or mail from Premvan. By placing an order with Premvan you are agreeing to the following Terms and Conditions.

1. On-line shopping and Telephone Mail Order at Premvan is for the sale and delivery of goods within mainland United Kingdom only. Other UK destinations such as Highlands and Islands will be quoted separately.

2. All prices are in GBP Sterling and exclude VAT @ 20%. Premvan will try to do its best to maintain the advertised price, but we reserve the right to alter them before you place an order.

3. We will try to deliver most items within 2 – 5 working days depending on the availability of stock. Some items may take longer to source - we reserve the right to deliver any items within 14 days of order placement.

4. We do not charge for carriage on any order placed for delivery within mainland U.K. Destinations outside this area may incur a charge at the discretion of company managers.

5. Premvan will alert you by e-mail when you place an order. If a product is not delivered within a reasonable time frame, please contact us to discuss. If a product arrives damaged then it is important that you record the damage when signing for it with the courier, and then either email or telephone us to alert us as soon as possible. Once we are satisfied that the customer has met these terms, we are happy to arrange the replacement of any damaged goods – though we reserve the right not to replace damaged goods if they have been signed for as in good condition by the customer.

6. Premvan will try to maintain a healthy stock of all items within our range. Some items may be subject to availability and may be withdrawn at any point in time. If we cannot fulfil your order we will offer you a suitable alternative, or a full refund.

7. All orders placed on the internet are payable in advance by various credit/debit card providers. We also take orders by phone, email and traditional mail. You can email your order to sales@premvan.com. We reserve the right to ask for payment in advance of fulfilling any order placed. Where applicable we will send you a Pro-forma invoice. When paying by credit/debit card, should the cardholder address be different to the delivery address we will require both at the point of order, for security and fraud prevention purposes.

8. Payments made by credit or debit card will be debited from your account before we deliver your order. Premvan will take all reasonable care within our power to keep the details of your order secure. In the absence of negligence on our part, we cannot be held liable for any loss you may suffer should a third party gain unauthorised access to any data you have provided when accessing or ordering on our site.

9. We offer refunds on all orders placed within 28 days of purchase. Any requests for refunds after 28 days may incur an administration and collection charge. We expect you to send the goods back at your expense, and if you wish us to collect them then we reserve the right to charge for this collection at our current courier costs.

Returns.

10. Should you wish to return an order then the goods must be sent back at your expense in a re-saleable condition. We reserve the right to charge for goods returned that are not re-saleable. We expect you to send the goods back at your expense and if you wish us to collect them then we reserve the right to charge for this collection at our current courier costs. Non-Delivery.

11. Should the product purchased be returned due to non-delivery, a refund of the purchase amount less a charge (currently £12.00) per parcel shall be deducted to cover the costs placed by the courier.

Data Protection 12. We promise not to pass your details to any third parties for marketing purposes. Premvan keeps a full customer database so we can service our customers appropriately.

Copyright.

The layout of this page and website remains the property of Premvan under UK copyright law. All logos and pictures remain the property of the applicable manufacturer/UK distributors and are reproduced in reselling their equipment. Any unauthorised duplication of page content or site layout will be deemed a breach of applicable laws.

The above terms and conditions apply to the U.K. only and do not affect customers’ statutory rights.

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